FAQ
1. Should I book in advance?
Yes, it is a must to book in advance at least 48 hours prior your departure/arrival time in order to ensure that your transfer will be available.
Please note that our system only allows you to book your transfer up to 48 hours prior to arrival/departure flight time.
2. Last minute booking is possible?
We’d strongly suggest you to book at least 48 hours in advance. If you require a transfer less than 48 hours,
please call us on International: +66-86-181-4223 or urgently send email to us at info@givetransfer.com and we will do our best to accommodate your requirements.
3. What happens when I make a reservation?
Once you complete your booking form;
Step 1. Pending:
Your booking is being processed. If the transfer is available, you will automatically redirect to the online payment link (PayPal payment system). You will as well receive an email that contains the online payment URL including your login details in case you would like to make a payment later.
Step 2. Payment:
You must complete the payment with Credit Card via secure PayPal payment system or you can log in the given payment link with your login details that is sent to your mailbox.
Note: Your booking will not be confirmed, until you complete the payment. Therefore, we’d suggest you to make your payment as soon as possible.
Step 3. Final Confirmation: Once payment is completed, we will review your booking again for final confirmation. You will later receive your final booking confirmation voucher & reservation number via your email.
4. Why do I need to pay in advance?
It is to secure the transfer service you book with us and as well to secure that you will show up on the transfer pick-up date/time. However, in any circumstances we fail to pick you up as agreed, we guarantee to refund you with a full payment.
5. What does the price include?
Both one way and a round trip price include our professional driver, patrol, and expressway/motorway fee. There is no extra costs or hidden charges to be paid again from you.
6. Do infants and children count?
Infant is counted as one person if baby seat is required. Children aged three and over will occupy a seat and therefore will be counted as well. Our service offers free baby seat upon request, you can add a baby seat when you make a booking.
7. Where do I meet my driver at airport/ hotel?
Details of the meeting point of your arrival airport are indicated on your confirmed booking voucher which is emailed to you once you complete your booking and payment. In addition, your driver will hold a sign with your name on and wait for you at the advised meeting point.
If you book to be picked up from your hotel/resort, your driver will be waiting at hotels lobby/reception approximately 10 mins prior pick-up time.
If for any reasons you cannot find your driver, please contact the listed telephone numbers on your booking confirmation voucher, where our local representatives will be more than happy to assist you.
8. What happens if my flight is delayed or cancelled?
Please inform us as soon as you know that your flight is delayed or cancelled by phone International: +66-86-181-4223 or email us at the following info@givetransfer.com and advise us new details of your arrival so that we can amend your new transfer pick-up time accordingly.
Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.
9. What happens if my holiday details change prior to departure?
If your details change prior to departure, please simply contact us by phone International: +66-86-181-4223 or email us at the following info@givetransfer.com and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.
10. What happens if I cancel my holiday?
Cancellation must be made at least 48 hours before the due arrival/departure time, otherwise 100% cancellation fees will apply and no money will be refunded to you.
Within 2-14 days prior to the departure date, 50% of the cost of the booking will be charged.
Within 15-30 days prior to the departure date, 25% of the cost of the booking will be charged.
If the booking is cancelled outside of 30 days of departure, no cancellation fees will apply.
11. What if I am travelling with a Wheelchair?
If you are travelling with a wheelchair collapsible or non-collapsible please ensure you contact us prior to you booking on International: +66-86-181-4223 to ensure we can provide the appropriate vehicle.
12. How many luggage can I take?
Most of our vehicles are able to accommodate a suitcase and piece of hand luggage per person. If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally.
13. Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your resort taxi driver has been friendly and courteous, then a small tip is the norm.
14. Insurance?
Givetransfer.com hold full public liability insurance as do all of suppliers. However we do recommend you to obtain valid travel insurance while travelling in case of unforeseen events during your trip.
15. What is your policy on drunken/abusive behaviour?
Givetransfer.com reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).
16. What is your smoking policy?
Givetransfer.com operates a complete non smoking policy in all vehicles used.